Lux Transport has been a proud member of the NLA since 2020. Our member number is 64410244. We especially prefer to support other member organizations wherever possible. If you are not already a member, please consider reviewing the member benefits and signing up. We also try to attend the CD/NLA shows and look forward to meeting/seeing you in person!

Lux Transport LLC is extremely proud to be a founding member of OCTA. Full disclosure: The owner of Lux Transport is also the founding Treasurer of OCTA.

You can inherently trust any operator in Ohio that is an active member of OCTA. Why? Because OCTA is the ONLY state, regional, or national limo association to require that its operator members provide proof of the proper levels of insurance to operate, the proper and active State of Ohio passenger-carrier registration through the PUCO, and the proper and active Federal passenger-carrier registration through the US Department of Transportation (USDOT).

What does that mean for you as an affiliate? Peace of mind that you are dealing with a professional company that cares about safety and following the rules. It sure beats guessing and hoping that just because a business has a phone number, a website, and a vehicle that you are going to be receiving the proper and highly regulated service that you should be!

Find out more and search for other “legitimate” operators at the OCTA website: https://OhioCTA.org.

Lux Transport has been independently verified by Safe Limos, the first and only 3rd party verification system in the passenger transportation industry. Members submit to an application process that includes verification of local, state, and federal credentials.

Some of the benefits of us using SafeLimos:

Verified Partners - Every member of the SafeLimos platform has gone through an extensive vetting program to help ensure they are operating legally and within their code of conduct.

Efficiency - No more chasing affiliate agreements and certificates of insurance. With one click, their system does it for us. As items come due, they even handle the renewals.

Accountability - Shows you and our potential clients that our company is different from the rest. A third party certification from SafeLimos can help you rest easy by choosing to work with us.

To learn even more about SafeLimos and possibly get your own company verified, please click HERE.

As our fleet is currently no larger than an SUV, we carry the mandated $1.5 million combined single limit liability insurance through Progressive Preferred Commercial.

If you are farming trips to us, we will be happy to add you as an Additional Insured on our policy and send you the ACORD Certificate (COI) for your files. Please request this when sending any reservations.

Conversely, for any trips that we farm out to you, we will require being listed as an Additional Insured and will need an ACORD Certificate (COI) from your company with Lux Transport LLC, 1717 E 9th St Suite 601, Cleveland, OH 44114 shown as the certificate holder.

Lux Transport LLC is registered for interstate operation and is authorized for-hire for passenger transport.

USDOT #3385893

MC #01089416

Ohio PUCO Certificate of Convenience and Necessity (CPCN) #00606315

You may also view our Company Snapshot on the FMCSA’s SAFER Web HERE and our Licensing and Insurance Public Data HERE.

Although our fleet vehicles do not meet the definition of a Commercial Motor Vehicle as outlined by the FMCSA and as set forth in the United Carrier Registration (UCR) Act (49 U.S. Code § 31101), we are still considered a “For-Hire Passenger Motor Carrier” and ARE REQUIRED to register with UCR for our Interstate designation; We are currently registered with UCR through 2024.

Our current owned fleet consists of a Ford Expedition MAX (Limited Stealth Edition). It is loaded with every option available from Ford for the safety, comfort, and convenience of clients. This “Flagship SUV” of our fleet has a bench 2nd row and thus allows up to 7 passengers (not including the chauffeur). 3rd row legroom is industry-leading and there is ample cargo room for luggage.

Previously following CDC guidelines for COVID, there is also a very tactful acrylic divider that was placed between the front and 2nd rows in our owned fleet; Should this be necessary for any client, this is still available to be re-installed with proper advance notice.

We also partner with a few fully legal and compliant local Independent Operators who run late model Suburban and Escalade SUVs (to mention just a few). Should you need us to assist with more vehicles than available within our own fleet, we’d be happy to offer up these other vetted vehicles to support your request!

We are fully permitted for service at Cleveland Hopkins Airport (CLE) and the FBOs at CLE.

We also fully service the following airports and their FBOs that do not require permits: BKL, CAK, and CGF.

The following airports are within 2.5 hours of Cleveland and we currently only provide dropoff service for these locations: PIT, TOL, DTW, CMH, OSU, LCK, and ERI.

All rates are variable and are dependent upon the start and end locations. We also employ low-level dynamic pricing. Our rates will be quoted as “All-In” which will include the base rate, 20% gratuity, any airport fees (minimum of $4 for CLE), tolls, variable fuel surcharge, etc. Sales tax is also initially included, but affiliate transactions can be tax exempt… Please see the separate “Sales Tax” section below for further details.

Transfers/Point-to-point: Fully calculated by mileage, including distance from and to garage. The current minimum all-in affiliate rate for transfers is $94.88 (without tax) for our Flagship SUV.

Hourly: Fully calculated by time, including the time it takes to go from and to the garage. The current absolute minimum weekday all-in affiliate rate for hourly is $104.36 per hour (without tax) for our Flagship SUV. Minimum of 2 hours Monday through Thursday and 3 hours Friday through Sunday.

We will be happy to provide a quote based on your specific needs.

The state of Ohio requires passenger transportation companies to charge sales tax for the service. As such, “All-In” rates that many companies quote for farmed trips may also include sales tax. However, since we would be the “vendor” for your pass-through sale of the service (when you farm out to us), there is a sales tax exemption.

We are more than happy to remove the sales tax to affiliates. To be fully compliant with this, though, we will require that you first fill out, sign, and return to us a Blanket Exemption form. For trips that you are farming out to us, first copy and paste the following data into that fillable online form:

Vendor: LUX TRANSPORT LLC, 1717 E 9TH ST SUITE 601, CLEVELAND, OH 44114

Reason for Exemption: RESALE OF SERVICES (PASS-THROUGH SALES, “FARMED” TRIPS)

Conversely, if we are farming out a trip to you in Ohio or another state that requires sales tax, we will be happy to fill out and send you the requisite Exemption form to avoid paying you sales tax on these types of transactions. Please provide the proper form for us to fill out and return if you are outside of Ohio.

We proudly utilize the Moovs reservation and dispatch software. If you are also on Moovs, you may send and receive farmed trips through here with absolute ease.

If you use a different industry software, we are also on the GRiDD/GNet platform that integrates farmed trips with other software like LimoAnywhere, FASTTRAK, etc. At this time, Moovs only supports trips farmed in to us from affiliates through GNet. Click HERE for GNet setup details. Please add Lux Transport LLC as an Affiliate Partner in your dashboard. Our GNet ID is luxtran.

If you would like to learn more about Moovs, you may schedule a no-obligation demo from them HERE.

Through a partnership with another operator in Cleveland, we have completed Pax training and certification in 2021. We support ongoing training and knowledge, where available.

Our male chauffeurs wear a black suit, white shirt, dark or red tie, and dress shoes. Female chauffeurs are to wear a similar “uniform”, as appropriate. Inclement weather allows for some leniency.

Our chauffeurs are not in a hurry. Their priority is comfort and safety. So, they are expected to accelerate, brake, and corner as smoothly and as effortlessly as possible.

The interior and exterior of the vehicle are to be cleaned and maintained by the chauffeur before, after, and throughout a reservation. There is usually enough down time on hourly trips to ensure that any messes already created by a client are tidied up before they re-enter the vehicle.

The interior temperature and ambiance should be quiet and comforting. Clients do have full control of the temperature and the radio volume and station, but it is advised to have the temperature preset to around 68-70 degrees, the radio volume on a very low level for light background noise, and the station set to a non-offensive and generally acceptable genre like SiriusXM’s The Blend.

They also must have a deep knowledge of the bars, restaurants, and attractions in the Cleveland area and be ready to make any recommendations on the fly.

Knowledge and awareness of traffic and traffic flow is a must, along with having a keen sense of direction and being able to navigate sans GPS. Still, it is recommended that chauffeurs utilize Waze and have a Bluetooth earpiece to discreetly listen to voice directions.

Our chauffeurs do not smoke or vape. If they do, they will do so on their own time, away from the vehicle, and not wearing the clothes they wear to drive.

They will default to speaking only when spoken to, but will read situations and be adept at engaging in conversation as circumstances require.

Discretion and privacy is paramount for clients and no information from conversations will be shared outside of the vehicle or on social media. This includes the prohibition of taking selfies with clients unless the client actually initiates the request for some reason.